Privacy Policy
Last updated: March 2026
This Privacy Policy explains how Kenneth Tjandra (ABN 40 739 842 389) collects, uses and protects your personal information when you use our services, including the Creatopia community and related coaching and digital products.
This policy complies with the Australian Privacy Act 1988 (Cth) and applies to users worldwide.
1. Who We Are
This business is operated by:
Kenneth Chung Tjandra
Sole Trader (ABN 40 739 842 389)
Australia
Support Email: support@kentjandra.com
This policy applies to:
· Creatopia community hosted on Skool
· Websites hosted on Squarespace
· Coaching services
· Digital products and courses
· Social media channels
· Email communications
2. Information We Collect
We may collect the following personal information:
Information You Provide
When you join Creatopia, purchase services, or contact us, we may collect:
· Name
· Email address
· Payment information (processed securely via Stripe)
· Profile photos
· Messages and community posts
· Coaching session communications
Payment details are processed by Stripe and are not stored directly by us.
Community and Coaching Information
If you participate in the Creatopia community or coaching programs, we may collect:
· Community posts and comments
· Messages and discussions
· Files you upload
· Coaching session communications via Skool, Zoom, or WhatsApp
Analytics Information
We may collect limited usage data to improve our services, including:
· Basic usage data
· Platform activity data
· Course engagement information
This data may be provided by:
· Skool
· Squarespace
· Google services
· YouTube analytics
We do not intentionally collect IP addresses or device-level tracking data directly.
3. How We Use Your Information
We use personal information to:
· Provide access to the Creatopia community
· Deliver coaching services
· Process payments
· Provide digital products and courses
· Respond to support requests
· Improve our services
· Maintain community safety
We only use information for legitimate business purposes.
4. Third-Party Services
We use trusted third-party providers to operate our services.
These providers may process personal data on our behalf.
Payment Processing
Payments are processed through:
· Stripe
Stripe securely handles payment information according to their own privacy policies.
Community Platform
Our community is hosted by:
· Skool
Skool stores community profiles, posts and account data.
Communication Services
We may communicate with members using:
· Email services (Private Email / Namecheap)
· Zoom
Productivity and Course Tools
We may use:
· Notion
· Google services (Docs, Slides, Gmail, YouTube)
These services may store content and communication data.
Email Marketing Services
We may use email services including:
· ConvertKit
· ManyChat
These may be used to send updates and educational content.
You can unsubscribe at any time.
Website Hosting
Our website is hosted on:
Squarespace
Squarespace may collect standard website analytics.
5. International Users
Creatopia accepts users worldwide.
By using our services, you agree that your information may be stored or processed in countries outside your country of residence.
These countries may include:
· Australia
· United States
· Europe
We take reasonable steps to ensure your information remains protected.
6. Children and Age Requirements
Creatopia is intended for users aged 13 years and older.
If you are under 18, you should obtain permission from a parent or guardian before using our services.
We do not knowingly collect personal information from children under 13.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorized access.
Security measures include:
· Secure payment processing via Stripe
· Password-protected platforms
· Trusted service providers
However, no online system can be guaranteed to be completely secure.
8. Accessing or Updating Your Information
You may request access to or correction of your personal information by contacting:
We will respond within a reasonable time.
9. Deleting Your Data
You may request deletion of your personal data by contacting:
This may include:
· Community accounts
· Emails
· Stored information
Some data may be retained where required for legal or accounting purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
11. Contact
For privacy questions or requests, contact:
Kenneth Chung Tjandra
ABN 40 739 842 389
Email: support@kentjandra.com