Terms & Conditions
Last updated: March 2026
These Terms and Conditions govern your use of services provided by Kenneth Chung Tjandra (ABN 40 739 842 389), including the Creatopia community, coaching services, courses, and digital products.
By purchasing or using any services, you agree to these Terms.
If you do not agree, you should not use our services.
1. Business Information
Services are operated by:
Kenneth Chung Tjandra
Sole Trader (ABN 40 739 842 389)
Australia
Support Email: support@kentjandra.com
2. Services Covered
These Terms apply to all services including:
- Creatopia community memberships
- 1-1 coaching sessions
- Digital downloads
- Courses and training
- Educational content
- Community participation
- Websites and platforms
Services may be delivered through:
- Skool
- Squarespace
- Stripe
- Zoom
- Notion
3. Eligibility
You must be at least 13 years old to use Creatopia or related services.
If you are under 18, you must have permission from a parent or guardian.
We reserve the right to refuse service at our discretion.
4. Accounts and Access
You are responsible for maintaining the security of your account.
You agree:
- Not to share accounts
- Not to distribute login access
- Not to impersonate others
- To provide accurate information
Access may be suspended if misuse occurs.
5. Payments
All payments are processed securely through Stripe or approved payment providers.
By purchasing services, you agree to:
- Pay the listed price
- Provide accurate payment information
- Authorize recurring payments where applicable
Failure to pay may result in loss of access.
6. Membership Services (Creatopia)
Creatopia memberships may include:
- Community access
- Educational materials
- Coaching calls
- Resources and templates
Membership access continues while payments remain active.
Membership benefits may change over time.
We reserve the right to update content and features.
7. Coaching Services
Coaching services include 1-1 sessions or mentoring.
By purchasing coaching services, you agree:
- To attend scheduled sessions
- To communicate respectfully
- That results are not guaranteed
Coaching is educational and informational only.
It is not financial, medical, legal, or psychological advice.
8. Intellectual Property
All content remains the property of Kenneth Chung Tjandra.
This includes:
- Videos
- Courses
- Templates
- Documents
- Systems
- Strategies
- Community content
You may not:
- Copy materials for resale
- Redistribute content
- Share paid materials publicly
- Upload materials elsewhere
Personal use is permitted.
Commercial use is not allowed without written permission.
9. Community Rules
Users must behave respectfully within Creatopia and related services.
Prohibited behavior includes:
- Harassment
- Hate speech
- Spam
- Self-promotion without permission
- Illegal activities
- Disruptive behavior
Violation may result in removal without refund.
10. Results Disclaimer
We make no guarantees regarding:
- Income
- Followers
- Business growth
- Results
- Performance outcomes
Results depend on individual effort and circumstances.
Past results do not guarantee future results.
11. Limitation of Liability
To the maximum extent permitted by law:
Kenneth Chung Tjandra is not liable for:
- Loss of income
- Business losses
- Indirect damages
- Consequential damages
- Platform outages
- Technical issues
Use of services is at your own risk.
12. Platform Availability
Services rely on third-party platforms including:
- Skool
- Stripe
- Squarespace
- Zoom
We are not responsible for outages or service interruptions caused by third-party providers.
13. Termination
We may suspend or terminate access if:
- Terms are violated
- Payments fail
- Misuse occurs
- Abuse occurs
Termination may occur without prior notice.
14. Refunds
Refunds are governed by our Refund Policy.
Please refer to the Refund Policy for details.
15. Changes to Services
Services and features may change at any time.
This includes:
- Community features
- Course content
- Coaching structure
- Resources
We reserve the right to improve or modify services.
16. Changes to Terms
These Terms may be updated periodically.
The latest version will always be available on our website.
Continued use of services means acceptance of updated Terms.
17. Governing Law
These Terms are governed by the laws of Australia.
Any disputes will be handled under Australian law.
18. Contact
For questions regarding these Terms:
Kenneth Chung Tjandra
ABN 40 739 842 389
Email: support@kentjandra.com