Refund Policy
Last updated: March 2026
This Refund Policy applies to services provided by Kenneth Chung Tjandra (ABN 40 739 842 389), including Creatopia memberships, coaching services, and digital products.
By purchasing any services, you agree to this Refund Policy.
For refund requests, contact: support@kentjandra.com
1. Creatopia Memberships
All Creatopia membership payments are non-refundable.
You may cancel your membership at any time.
If you cancel:
- Your access will continue until the end of the current billing period
- No partial refunds will be provided
- Future billing will stop after cancellation
Failure to use the membership does not qualify for a refund.
2. Coaching Services
Refunds for coaching services are handled on a case-by-case basis.
We reserve full discretion in deciding whether a refund will be granted.
Submitting a request does not guarantee approval.
To request a refund, contact:
3. Coaching Scheduling and Attendance
Coaching sessions may be rescheduled where reasonable.
We aim to be flexible where possible.
Missed sessions or late cancellations may not be rescheduled.
Repeated missed sessions may result in loss of access.
4. Free Resources
Some resources may be provided free of charge, including:
- Templates
- Documents
- Notion pages
- Educational materials
Free resources are not eligible for refunds.
5. Future Paid Digital Products
If paid digital products are offered in the future, including:
- Templates
- Courses
- Downloads
- Toolkits
- Educational materials
These purchases will be non-refundable.
Because digital products cannot be returned, all sales will be final.
6. Chargebacks
Before initiating a chargeback or payment dispute, you agree to contact us first at:
We aim to resolve issues fairly and efficiently.
Unauthorized chargebacks may result in:
- Loss of access
- Account suspension
- Permanent removal from services
7. Policy Updates
This Refund Policy may be updated from time to time.
The latest version will always be available on our website.
Continued use of services indicates acceptance of the updated policy.
8. Contact
For refund questions:
Kenneth Chung Tjandra
ABN 40 739 842 389
Email: support@kentjandra.com